Consulting for Digital
Consulting Services to help you digitally enable and transform your organisation to address the current fast-paced and demanding environment.
Digital enables organisations to offer engaging, real-time and always in-context customer experiences. The main consulting services address the following aspects:
- Digitalisation of the traditional Sales, Marketing and Customer Care processes
- Omni-channel engagement with customers
- Modernising Commerce
- Innovative Customer Care using Self-Service Channels: Web, Mobile, Bots, etc.
- CRM Transformation
- Actionable Customer Segmentation: Segment of One
- Marketing Automation over Interactive Channels: Email, Push Notifications, Mobile, etc.
- Real-time Billing & Provisioning Services
- Front-End and Back-End Integration to enable unique customer experiences
Implementation Services on globally-leading IT Solutions forming the foundation of the digital enablement:
- Mobile CRM and Cx
- Omni-channel Order Management
- Commerce & Customer Service: Non-stop and across all touchpoints
- ESB for Channel Integration
- SOA for Systems Integration: Billing, Core, Back-end, Front-End, etc.
- Cloud to On-premise integration
- BPM for Journey Orchestration
- Big Data for
- Customer 360
- Customer Segmentation: Segment of One
- Operational Analytics: Customer Service, Marketing, Order Management
- Next-Best-Action, Next-Best-Offer
- Data Monetisation on existing data collected for other purposes
- API Management for Next Generation Services implementation
- Open API exposed to Implementation Partners
- Monetising the existing infrastructure