Consulting for Digital

Consulting Services to help you digitally enable and transform your organisation to address the current fast-paced and demanding environment.

Digital enables organisations to offer engaging, real-time and always in-context customer experiences. The main consulting services address the following aspects:

  • Digitalisation of the traditional Sales, Marketing and Customer Care processes
  • Omni-channel engagement with customers
  • Modernising Commerce
  • Innovative Customer Care using Self-Service Channels: Web, Mobile, Bots, etc.
  • CRM Transformation
  • Actionable Customer Segmentation: Segment of One
  • Marketing Automation over Interactive Channels: Email, Push Notifications, Mobile, etc.
  • Real-time Billing & Provisioning Services
  • Front-End and Back-End Integration to enable unique customer experiences

Implementation Services

Implementation Services on globally-leading IT Solutions forming the foundation of the digital enablement:

  • Mobile CRM and Cx
  • Omni-channel Order Management
  • Commerce & Customer Service: Non-stop and across all touchpoints
  • ESB for Channel Integration
  • SOA for Systems Integration: Billing, Core, Back-end, Front-End, etc.
  • Cloud to On-premise integration
  • BPM for Journey Orchestration
  • Big Data for
    • Customer 360
    • Customer Segmentation: Segment of One
    • Operational Analytics: Customer Service, Marketing, Order Management
    • Next-Best-Action, Next-Best-Offer
    • Data Monetisation on existing data collected for other purposes
  • API Management for Next Generation Services implementation
    • Open API exposed to Implementation Partners
    • Monetising the existing infrastructure